Refund policy

Returns & Refunds Policy – Blush Puppies

At Blush Puppies, every product is curated with love and happy paws in mind. We want you and your furry companions to have the best shopping experience possible, which is why we encourage you to review product descriptions, dimensions and size guides carefully before placing an order.

1. Our Return Policy

Our products are generally non-returnable. We provide detailed product descriptions and hand-measured size charts to help you choose the right product for your pet. Customers are requested to check all measurements and product details before placing an order.

We do understand that exceptional situations may arise. Accordingly, size exchanges may be considered in eligible cases, and exceptions to our non-returnable policy may be approved at the sole discretion of Blush Puppies, subject to the conditions below.

Please note that a product being eligible for an exchange does not automatically make it eligible for a return or monetary refund.

2. When Can You Contact Us?

Please contact us within 48 hours of delivery if:

  • You received an incorrect item.

  • The product arrived damaged.

  • The product has a suspected manufacturing defect.

Please share clear photos or videos of the product and its packaging so our team can assess the issue and determine the appropriate resolution.

Any resolution will be subject to verification and applicable consumer-protection requirements.

3. Products That Cannot Be Returned

For hygiene, safety and product-specific reasons, the following are not eligible for return:

  • Treats, pet food and other consumables.

  • Used, washed or opened products.

  • Chew toys and hygiene-related products.

  • Products purchased without checking the applicable size guide or product dimensions beforehand, although a size exchange may be considered in eligible cases.

  • Products that you or your pet simply do not like or no longer wish to keep.

We encourage customers to check product measurements carefully before ordering, as pet preferences and fit can vary.

4. Return and Exchange Conditions

For a size exchange or any exceptional return approved by Blush Puppies, the following conditions apply:

  • The product must be unused, unwashed and in its original condition.

  • The product must be returned in its original packaging, with all tags and accessories intact, wherever applicable.

  • The request must be raised within the applicable timeframe and approved by our team.

  • Exchanges are subject to product availability.

  • Size exchanges are permitted at most once per order, wherever an exchange is applicable.

  • Applicable shipping charges must be borne by the customer, except where otherwise required by applicable law or where the issue arose due to an error on our part.

Please do not send any product back without receiving confirmation and return instructions from us.

5. How to Send an Approved Return

Blush Puppies currently does not offer a reverse-pickup facility. Therefore, if an exchange or exceptional return is approved, you will need to arrange and pay for the return shipment yourself.

Please pack the product securely to prevent damage during transit.

To obtain the return address, contact us first:

Our team will review your request and share the return address and instructions where applicable.

We recommend retaining your courier receipt and tracking details until the process is completed.

6. Store Credit, Refunds and Shipping Charges

Store credit is the standard resolution for approved exceptional returns where a monetary refund is not applicable. No monetary refund will ordinarily be provided for size-related or other discretionary returns, subject to applicable consumer-protection requirements.

Once the returned product is received and inspected, the applicable deductions will be calculated and the eligible balance will be issued as store credit through a coupon code redeemable on our website.

A. Approved Size Exchanges or Exceptional Returns

Since customers arrange their own return shipping, the following deductions apply:

  • Original shipping charges: These will be deducted from the eligible store credit.

  • Return shipping charges: These are paid directly by the customer to their chosen courier and are not reimbursed by Blush Puppies.

  • Cash on Delivery (COD) charges: Any applicable COD charges will also be deducted from the eligible store credit for approved COD orders.

The final eligible store credit will be calculated after the applicable deductions. If the deductions equal or exceed the eligible amount, no store credit will be payable.

B. Damaged, Defective or Incorrect Products

If the product is verified as damaged on arrival, has a manufacturing defect, or was supplied incorrectly due to an error on our part, please notify us within 48 hours of delivery with clear photos or videos.

We will assess the issue and determine an appropriate resolution, which may include a replacement, exchange, store credit or monetary refund, as applicable and required by law.

Where the issue is attributable to Blush Puppies, you will not be charged shipping or COD deductions for the approved resolution, subject to applicable law.

C. Exceptional Monetary Refunds

Monetary refunds are not the standard resolution for discretionary returns, size-related requests or change-of-mind situations.

However, any refund required under applicable law will be processed accordingly. In other exceptional circumstances, Blush Puppies may review the request and determine an appropriate resolution, subject to applicable legal requirements.

Where a monetary refund is approved, it will ordinarily be processed to the original payment method, wherever applicable. Processing generally takes 5–7 working days after approval, although banks and payment providers may take additional time to reflect the amount.

7. Inspection and Processing

All approved returns and exchanges are subject to receipt and inspection of the product by our team.

Store credit or an approved resolution will be processed after the returned product has been received and assessed. We will communicate the outcome and any applicable deductions to you.

8. A Small Note from Us

We genuinely want every Blush Puppies purchase to make tails wag and whiskers twitch with joy!

To help you choose the right product, we strongly recommend reviewing the product descriptions, dimensions and hand-measured size charts before placing your order.

Thank you for understanding our policies and helping us maintain safe, hygienic and fair shopping practices for our furry family.

Need Help with a Return or Exchange?

We’re always happy to help with questions about your order.

Email: woof@blushpuppies.com

WhatsApp: +91 96655 44552

Please contact us for approval and instructions before sending any product back.

With love and happy paws,
Team Blush Puppies